Frequently Asked Questions
General Questions
What are in-line fans and how do they work?
In-line fans are ventilation devices installed within duct systems to boost airflow. They help move air through long ductwork or improve ventilation in spaces where traditional fans may not be effective. They are commonly used in bathrooms, kitchens, grow rooms, or HVAC systems.
How do I know which fan is right for my home and business?
Choosing the right fan depends on the size of the space, your ventilation needs, and the desired airflow rate (measured in CFM). You can consult our product descriptions or contact our customer service team for recommendations:
Phone: (888) 990 – 7469 (Monday-Friday: 7:00AM – 4:00PM) PST
Email: [email protected]
Are your fans suitable for residential and commercial use?
Yes, AlorairVent fans are designed to meet the needs of both residential and commercial applications. We offer a range of sizes and capacities to suit different environments.
What is the difference between transfer fans and traditional ventilation fans?
Transfer fans and ventilator fans serve distinct purposes in airflow management.
- Transfer fans move air between connected spaces, such as redistributing heated or cooled air from one room to another. It is typically used indoors to equalize temperature or enhance ventilation in areas without direct access to HVAC systems.
- Ventilator fans bring fresh air from outside or expel stale air to improve overall air quality. Commonly used in crawl spaces, basements, and attics to reduce moisture, ventilator fans prevent mold growth, and maintain a healthy living environment by exchanging indoor and outdoor air.
Order Placement & Shipping
Do you offer bulk discounts for commercial orders?
Yes, we offer discounts for bulk purchases. Please email [email protected] for more information.
What are your shipping options and delivery times?
All orders are processed within 1 business day (excluding weekends and holidays) after we confirm your order. You’ll receive a notification when your order ships. Delivery typically takes 5-14 business days, depending on your location.
If there’s a high volume of orders, we’ll notify you right away about any shipping or delivery changes and keep you updated via email or phone.
If there’s a high volume of orders, we’ll notify you right away about any shipping or delivery changes and keep you updated via email or phone.
Do you ship internationally?
Currently, we only ship within the United States. If you have specific shipping requests, please contact our customer support team for assistance.
What should I do if my fan arrives damaged?
If your fan arrives damaged, please follow these steps:
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- Contact our customer service team immediately.
- Provide clear photos/videos of the damaged item.
- Keep all original packaging and accessories.
- We’ll assist you with a replacement or refund as soon as possible.
Contact us at [email protected] or call (888) 990-7469 (Monday–Friday, 7:00 AM – 4:00 PM PST).
